Privacy Policy

1. Information We Collect

We collect the following information when you submit our quote request form:

• Full name
• Company name
• Phone number
• Packaging type and quantity requirements
• Any additional message you provide

2. How We Use Your Information

Your information is used solely for:

• Responding to your quote or enquiry via phone or WhatsApp
• Preparing and sending a custom packaging quote
• Improving our website and services based on usage patterns
• Sending follow-up communication if you have opted in

3. Data Storage

Your form submissions are securely stored in our database hosted on Neon (a cloud PostgreSQL provider). We do not sell, rent, or share your personal data with third parties except as required by law or to provide the requested service.

4. Cookies & Tracking

We use cookies and third-party tracking tools including Google Analytics, Google Tag Manager, Meta Pixel, and Microsoft Clarity to understand how visitors use our website. Please refer to our Cookie Policy for full details.

5. Third-Party Services

We use the following third-party services that may process your data:

• Neon (database hosting) — neon.tech
• Vercel (website hosting) — vercel.com
• Google Analytics — analytics.google.com
• Meta Pixel — facebook.com
• Microsoft Clarity — clarity.microsoft.com

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

7. Data Retention

We retain your enquiry data for up to 2 years from the date of submission, after which it is permanently deleted unless required for legal or business purposes.

8. Contact Us

For any privacy-related questions or data deletion requests:

• Solar Print Process Pvt. Ltd.
• C-10, Sector 85, Noida — 201305, Uttar Pradesh, India
• Phone: +91 98717 13676
• Email: info@solarprintprocess.com